Terms & Conditions
Delivery and Returns
Delivery can be to any address as long the address at which your payment card is registered is also present on your order. Please make sure you keep the receipt enclosed with your goods.
Packages will be posted to the address given on checkout, Good 2 Go Apparel ltd are not responsible for incorrectly inputted information.
The "checkout" is on the main website
All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery may take up to 14 working days for printed apparel. Embroidery may take up to 20 working days. If an item is found to be out of stock after or initial purchase, there may be a slight delay while it is back ordered ready for printing.
We do not offer a next day order delivery service.
We do not deliver to shipping agent addresses. International deliveries should take a maximum of 4-6 weeks, depending on location.
Delivery will usually be between the hours of 7am and 6pm; we are unable to confirm a time.
Good 2 Go Apparel Ltd will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.
Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Good 2 Go Apparel Ltd shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
Good 2 Go Apparel Ltd provide free standard worldwide shipping on all initial orders as the price of shipping is included in our pricing. Any return shipping and subsequent re-shipping on exchanges will NOT be covered by Good 2 Go Apparel Ltd and will need to be paid for by the customer before an exchange. For items ‘Lost in Post” a duration of 28 days must pass before we can officially class this as lost in post.
Good 2 Go Apparel Ltd shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
ALL RETURNS OR EXCHANGES MUST BE CONFIRMED WITH THE RETURNS DEPARTMENT BEFORE ITEMS ARE RETURNED
If you need to return a product purchased from Good 2 Go Apparel Ltd then you have 5 working days after delivary to do so. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.
The goods should also be returned with their original box, packing and accessories.
As a rule, we do not accept size exchanges of any kind after printing. A full and tested size guide is available here
However, we can assess on a case by case basis. Refunds will not be given in relation to mis-sizing
All returns/reissues/exchanges will be subject to new fulfilment timescales and re-shipping costs.
If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. After 10 working days clothing will be subject to wear and tear.
Any refund, which is due to a fault or other defect, will include a refund after proof and investigation of the defect.
Postage is a none refundable part of the service, if you are exchanging items a repeat postage maybe be charged in accordance with the size/weight and location.
All items subjected to offers or reductions are deemed as final sale items. Only exchanges and credits are available providing the item is returned within 15 days of us being notified.
This returns policy does not affect your legal rights.
In the event a package is returned to one of our printshop due to failed delivery a fee for reposting will need to be paid. All orders will be held for no more than 30 days as charges are incurred after this time. If we hold the order for 30 days without reshipping fees/instructions being received we will donate the order to charity.
Cancellation of Orders
You are able to cancel your order prior to printing with no cost penalty being incurred and full credit of your account if monies have already been taken.
Any refunds processed after printing will be subject to fees and postage being deducted.
We are able to produce bespoke orders for our customers. We work closely with our own artists and printshop to bring you a custom design and style. Price per unit is dependant on: quantity, garment, print pricing per area, artwork required and shipping costs. Any finished bespoke garment may differ slightly from original mock ups in both design and colour. This is due to printing processes and garment type. All usual T&Cs apply.
For a custom quote or more information please contact: